Terms and Conditions

Definitions & Interpretation

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"Balance Due Amount" means the amounting in pounds left outstanding after the Booking Deposit has been deducted.

"Balance Due Date" means the date the Balance Due Amount falls due.

"Booking Agreement" means the Agreement relating to the booking of services as set out in the Conditions of the booking.

"Booking Agreement Amount" means the grand total order amount of the Booking including any extras and/or options.

"Booking Deposit" means the sum in pounds required to book services for the event date.

"Cancellation Charges" means amounts which may be charged to the Hirer by the Company in the event that the Agreement is cancelled by the Hirer, or in the event that Options contained within the Booking Agreement are cancelled by the Hirer.

"the Company" or "We" means Check Twelve.

"the Company's Address" means The Cart Lodge, Capel Road, Bentley, Suffolk IP9 2BL.

"Company Staff" means persons, drivers, contractors, engineers, DJs, technicians and crew employed or contracted by the Company to supply Goods & Services.

"Conditions" means these conditions and the Booking Agreement.

"DJ Services" means the supply of a DJ with relevant sound & lighting equipment, where applicable, for the provision of music & dancing, onsite at the Venue Location on the Event Date.

 

"Services" and/or "Production Services" means the supply of relevant sound, lighting, ancillary & technical equipment, where applicable, onsite at the Venue Location on the Event Date.

"Equipment" means Sound, Lighting and Special Effects equipment and also includes additional options, uplighters, flight cases, rigging, tools, props, booths, backdrops, stands, ancillary equipment and cabling.

"Event Date" means the day(s) of the event that services are required.

"Fees" means additional fees and amounts which may be charged to the Booking Agreement.

"Guest(s)" means persons invited to the Venue Location by the Hirer, or ticket holders for a ticketed event.

"Hire" means the supply by the company of equipment on rental to the hirer.

"the Hirer" "You" means any person, firm or company or corporation who or which hires services from the Company and shall include the Hirer's principals, servants or agents.

"Late Payment" means payments received less than 30 calendar days prior to the Event Date.

"Non Standard Access" means the access route, at the Venue Location, from the unloading point to the equipment area is in excess of 100 metres and/or the Area is accessed via stairs/steps.

"Online Booking" means a booking received via our website or via email

"the Venue" means the Venue Owner, Operator and/or Staff & Contractors.

"the Venue Address" means the address of which the Services shall be delivered and supplied.

"the Venue Location" means the event premises, suite, property or Marquee.

"the Website" means the website at address: www.checktwelve.co.uk

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The Hirer's attention, in particular, is drawn to section 6

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1) Application of Terms

These Terms & Conditions apply exclusively to every Booking Agreement with any Hirer, and that all quotations are made and all orders are accepted on and subject to these Terms & Conditions. No terms introduced by the customer shall take priority over the Company's Terms & Conditions.

2) Additional Fees
To change the Event Date of a Booking Agreement - £65 (subject to availability)
Late payment charge - £25 (to cover admin costs)
To supply a paper copy of a Booking Agreement - £10 (to cover postage & admin costs)

3) Balance Due

The Balance Due Amount is due 30 calendar days before the event date. We do not accept payment on the Event Date. Services will not be supplied to the Hirer if the Balance Due Amount has not been paid in full. Booking Agreements that do not have the Balance Due Amount paid and cleared by the Balance Due Date may be charged a Late payment administration charge (see Additional Fees). We do not accept any payments by Cheque. Booking Agreements that do not have the Balance Due Amount paid and cleared 14 calendar days prior to the Event Date will be deemed cancelled by the Company and will incur default Cancellation Charges. In this instance the Company reserves the right to impose a Full Value Cancellation Charge against the Hirer, and in addition, not attend the Venue Location on the Event Date and not to supply the Hirer with Services.

4) Behaviour

The Hirer is held fully responsible for their and their Guest's behaviour. Company staff will not entertain abusive Hirers and/or guests, and will cease to perform during instances of threatening behaviour. The Company reserves the right to end all Services early, without prior notice or refund, in the interests of Company Staff safety.

 

5) Bookings

Bookings can be made with the payment of the Booking Deposit. This can be paid via bank transfer. A non-returnable deposit amount of 30% is required to book any Services.

6) Booking Cancellation Charges
The Hirer may cancel the Booking Agreement at any time by doing so in writing to the Company or by email to: info@checktwelve.co.uk. Cancellations made over the phone will not be accepted. Cancellations made by the Hirer, within the following time scales, will be liable for the following Cancellation Charges:

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Number Of Days Notice Given       Cancellation Charge Amount Due

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180 Days or less  -  20% of the Balance Due Amount in £

150 Days or less  -  30% of the Balance Due Amount in £

120 Days or less  -  40% of the Balance Due Amount in £

90 Days or less  -  50% of the Balance Due Amount in £

60 Days or less  -  The full value of the Balance Due Amount in £

This charge will be issued at the time of cancellation and will be confirmed via email. Cancellation payment is due within 14 days from the time of cancellation.

7) Complaints

In the event of a complaint the Hirer should attempt to rectify the problem with the Company's staff on the Event date at the Venue Location. Where this is deemed not possible complaints should then be made in writing to the Company or by email to: info@checktwelve.co.uk within 30 calendar days of the Event Date. Complaints will be fully investigated and a response made available to the Hirer within 10 calendar days.

 

8) Delivery and Arrival

The Company can give no guarantee to attend the Venue Address at the time stated in the Booking Agreement due to any circumstances that are out of the Company's control, e.g. adverse weather conditions, heavy traffic, road closures etc. Best attempts will always be made by the Company to deliver the Services at the time stated.

9) Description

All drawings, descriptive matter, images, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company's catalogues or brochures and/or on the Company's website are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They will not form part of this Contract.

10) Equipment Installation

All Equipment hired will be suitably and safely installed by a member of competent staff. The Company reserves the right to withdraw the use of certain Equipment if at the time, it is deemed unsafe to use such Equipment.

11) Equipment Operation

Only Company Staff may operate the Company's equipment. Under no circumstances may unauthorised personnel tamper, move or attempt to use equipment owned by the Company. The Company also cannot accept any responsibility for damage caused to the Venue Location, or injury to caused to the Hirer, the Guests and/or the Venue Staff caused directly by third party unauthorised intervention.

12) Force Majeure

By booking our Services you, the Hirer agrees that the Company shall  not be liable for any and all losses, including damages, costs, claims, compensation and other liabilities which arise as a result of any delay or interruption in, or any non-delivery, or missed delivery or failure of the Equipment and/or Services due to circumstances beyond our or any of our suppliers' and contractors reasonable control (including, but not limited to, fire, lightning, explosion, war, disorder, flood, industrial dispute, sabotage, weather conditions, road closure, vandalism, traffic congestion, vehicle failure, equipment failure or acts of local or central Government or other competent authorities).

Our maximum liability arising out of or in connection with the non supply of Services on the Event Date and at the Venue Location shall be limited to the total value of the Booking Agreement in pounds (except in the case of death or personal injury caused by our negligence or in respect of fraud).

13) General

The booking agreement shall be governed by and construed in accordance with the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales. In the event that the Agreement is translated into any other language, the English language version shall prevail. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

14) Health and Safety

It is solely the responsibility of the Hirer to ensure the Venue complies with current Health & Safety Regulations, holds all necessary certification including Public Liability Insurance, Public Performance licences, and where applicable, relevant PAT test certification. The Company will ensure their equipment fully complies with the relevant and current Health & Safety legislation regarding the Equipment and Company Staff. It is the responsibility of the Hirer and/or the Venue to provide a safe & suitable area within the Venue Location to facilitate installation of the Equipment. Any floor surface, staging, mounting area or electricity supply which is deemed unsuitable or unsafe by the Company Staff may delay or prevent installation of the Equipment. If installation cannot be completed successfully & safely, the Company cannot provide the Hirer with any Services. In this event no refunds, in part or full, will be given for non-use of Equipment that cannot be used due to any Health & Safety implications imposed on the Company by the Hirer and/or the Venue.

15) Insurance, Damage & Theft

The Hirer assumes all responsibility for all Equipment once it is installed at the Venue Location. It is the responsibility of the Hirer to arrange appropriate insurance for the event period, to cover theft, misuse, abuse and/or damage caused by the weather. Damage caused will be charged to the Hirer at replacement cost.

16) Space and Electrical Supply

For our DJ services, a flat, clear and safe surface must be provided by the Hirer and/or the Venue. For our DJ Services, a minimum area of 4 metres width by 2 metres depth by 2.3 metres height is required to facilitate correct & safe set up and installation of the Equipment. It is the Hirer's responsibility to ensure that there is sufficient space and safe power available at the Event Location. For event production space and power, terms will vary. Requirements will be discussed with a Project Manager.

For our DJ services we require 1 x 13 amp socket with 13 amps spare capacity. For larger events we may require 2 separate 13 amp sockets with a total spare capacity of at least 20 amps (or more). For our DJ Services, electrical supply sockets must be within 10 metres of the Equipment location.  

17) Performance

Crew Arrival, Set By, Start and Finish times are clearly indicated on the Agreement. These times can be altered, subject to availability, before the event date. Finish times cannot be altered on the Event Date. The Company's staff cannot perform later the Finish Time booked, and are not allowed to accept payment of any kind, for any extra services.

18) Prices and Quotations

Prices displayed on the Website are correct at the current time. All prices are fully inclusive of delivery, labour, and insurance. Quotations provided by the Website are deemed accurate but are subject to correct information being provided by the Hirer. The Company reserves the right to override and decrease/increase a Booking Agreement Amount that is inaccurate due to incorrect information supplied by the Hirer. Any Prices or Quotations obtained via the Company's website do not constitute a booking, a reservation or a pending reservation. Where VAT is applicable, this will be detailed clearly. For the avoidance of doubt, by default, unless mentioned otherwise, prices exclude VAT.

19) Venue Access

The Hirer and/or the Venue must make at least one safe & suitable parking space with no height restriction available to the Company Staff, at no cost to the Company, to facilitate safe & prompt unloading of the Equipment. The Hirer shall notify the Company at least 15 calendar days prior to the Event Date if the Hirer and/or the Venue are unable to provide the above. In this event the Company reserves the right to make its own parking arrangements and may charge this cost in full on to the Hirer.

The Hirer and/or the Venue shall notify the Company at least 15 calendar days prior to the Event Date should the Equipment be required to be installed in a position other than on a ground floor location. Failure by the Hirer to notify the Company of the correct set up location may result in delay or prevent installation of the Equipment. If installation cannot be completed successfully the Company cannot provide the Hirer with any Services. In this event no refunds, in part or full, will be given for non-use of Equipment that cannot be used due to any installation and/or access restrictions imposed on the Company by the Hirer and/or the Venue. The Company reserves the right to allow Company Staff any additional time required to complete unloading & installation at the Venue Location if the access is deemed 'Non Standard' by the Company Staff on the Event Date.  

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20) Venue Restrictions

It is the Hirer's responsibility to ensure all Equipment booked (including any additional options ordered by the Hirer) is suitable for use at the Venue Location. No refunds, in part or full, will be given for non-use of Equipment that cannot be used due to any Venue restrictions imposed. Not all Equipment is designed to fit through narrow doorways and/or up staircases. It is the Hirer's responsibility to inform the Company of any access restrictions that may impede set up or Venue rules/regulations that may restrict, or completely prevent specific equipment use. Performance start times may be significantly delayed if the Venue Location is not on ground floor level and the Company has not been informed of this fact, by either the Hirer or the Venue, prior to the Event Date.